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How to optimize customer service costs with visual assistance

TechSee

Instead of technical support agents attempting to explain with words how customers can fix their issues, they can visually show them via step-by-step actions and movements. Remote agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.

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How Our Omnichannel Call Center Solutions Will Help You

Ansafone

With Ansafone, an omnichannel allows customers seeking support to seamlessly, whether that’s: Phone calls. Video calls. Our overflow call center services include: phone. Furthermore, our company specializes in customer service, tier 1 technical support, sales conversion, and program enrollment.

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Augmented Reality Remote Assistance – The Complete Guide

TechSee

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds. Efficient, never.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. TechSee provides the first intelligent visual support solution powered by artificial intelligence and augmented reality. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. TechSee provides the first intelligent visual support solution powered by artificial intelligence and augmented reality. Immersive technology exhibitors at MWC 2018: Go6D Technologies.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Take, for example, one of the more complex issues handled in contact centerstechnical support. The solution: Employ computer vision and deep learning to act as the “eyes” of the IDSS, adding a visual pillar to drive performance to a whole new level. Computer Vision and IDSS: Stronger Together.

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The 7 Best Reliable (and Flexible!) CloudTalk Alternatives

aircall

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. If you’re looking for a basic call center solution, CloudTalk might check all the boxes for you. Whether or not they offer distributed data centers.