Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19.

Call Center 376

Call Center Technology Banking Contact Center 376

Callminer

SEPTEMBER 23, 2020

For more information on how factors such as voice of the customer can be measured efficiently, download our white paper, Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight. Therefore, to raise sales it is vital to use features of the best call center software.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Cisco - Contact Center

FEBRUARY 1, 2021

All-Star Acceleration — Experts Look at What’s Next for Contact Center Technology [Blog] featuring Cisco Contact Center executive leadership perspectives. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study [Analyst study].

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Cisco - Contact Center

FEBRUARY 21, 2020

To learn more about how to create a customer-centric organization read our white paper . To learn more about Cisco Contact Center solutions, visit our website. . Why CX pursuits lean on more use of technology, but the human is still supreme. Join our 30-minute on-demand webinar today. Learn More.

Customer Experience 73

Customer Experience Customer centricity contact center solutions Contact Center 73

Callminer

APRIL 23, 2019

“In any contact center environment, agent and supervisor desktops should have role-based log-ins to limit the number of staff exposed to sensitive data and ensure individual staff members only have access to what they need to do their job. An often-used subjective measure of ‘quality of service’ is call scoring.

Best practices 159

Best practices Call Center Banking Contact Center 159

TechSee

MARCH 19, 2018

For an enterprise to successfully implement a computer vision solution within its contact center, specific Deep Learning challenges must be overcome, and an effective strategy must be designed that takes into account the business case, available data, resources and desired output.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Cisco - Contact Center

DECEMBER 17, 2020

All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study. Four Journeys, One Destination: The Cloud , a white paper by McGee-Smith Analytics. Welcome to the All New Webex.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108