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Artificial Intelligence and Automation Artificial intelligence (AI) has transitioned from a supporting role to a central pillar in US-based callcenter operations. These centers now utilize AI-driven tools to manage routine inquiries through chatbots powered by natural language processing (NLP).
A customer service callcenter is a dedicated facility or a decentralized network of agents tasked with managing customer interactions through various communication channels such as phone, email, chat, and social media. Related Article Why Do Contact Centers Need A Chatbot More Than Ever?
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