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An open architecture for modern ContactCenter. Two live demos of Google AI integration in Cisco ContactCenters. Agent Assistance services. VirtualAgent services. Video on YouTube: Cisco Artificial Intelligence in ContactCenters: Chat Translation Assistance. GoToMarket Evolution.
This strategy allows the callcenter to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtualagents, capable of doing human-like tasks independently and up to 10 times quicker than humans. RPA is a form of artificial intelligence.
This strategy allows the callcenter to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtualagents, capable of doing human-like tasks independently and up to 10 times quicker than humans. RPA is a form of artificial intelligence.
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