Etech GS

SEPTEMBER 25, 2019

This is especially the case in a call center workforce, where employers often attract younger workers. Thus, a big part of effective workforce management now depends on the ability to understand, motivate and compensate millennials. Baby boomers are either in or nearing retirement.

Call Center 69

Call Center Management call center workforce Upselling 69

Verint

FEBRUARY 21, 2018

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. If you need help persuading your manager to allow you to attend, just download the conference justification memo that you can easily customize. Networking. Let’s do this, partner!

Entertainment 36

Entertainment Best practices Journey mapping Management 36

Verint

APRIL 23, 2018

The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. The conference provides an outstanding opportunity to discuss big ideas, bold innovations, and best practices to take back to the office and start using right away. There’s still time to register!

Best practices 31

Best practices Contact Center Feedback Customer Experience 31