NobelBiz

MAY 19, 2022

In our attempt to make sense of the struggles of hiring, keeping, and meeting the needs of call center agents, we’ve sought the knowledge of three experts with decades of experience in the contact center space and call center workforce management in particular.

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NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

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SharpenCX

JUNE 16, 2020

Workforce management includes: Forecasting contact volumes Scheduling your staff around high and low volume contacts Managing the day-to-day flux or absenteeism of your staffing Creating a business continuity plan. Workforce engagement management takes your workforce strategies one step further.

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NobelBiz

OCTOBER 17, 2023

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. If so, it’s time to explore a better solution.

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NobelBiz

FEBRUARY 21, 2023

NobelBiz defines the true omnichannel By leveraging true omnichannel interactions, clients can switch between phone calls, e-mails, SMS, social media, etc., You are looking at a truly customizable powerhouse of productivity and probably the only piece of software you will ever need to run virtually any type of contact center activity.

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NobelBiz

FEBRUARY 15, 2023

NobelBiz defines the true omnichannel By leveraging true omnichannel interactions, clients can switch between phone calls, e-mails, SMS, social media, etc., You are looking at a truly customizable powerhouse of productivity and probably the only piece of software you will ever need to run virtually any type of contact center activity.

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NobelBiz

JUNE 4, 2024

With its sophisticated capabilities, ACD efficiently filters incoming calls based on various criteria, ensuring that they are directed to the most appropriate agents or departments. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

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