SharpenCX

JUNE 16, 2020

Workforce management includes: Forecasting contact volumes Scheduling your staff around high and low volume contacts Managing the day-to-day flux or absenteeism of your staffing Creating a business continuity plan. Workforce engagement management takes your workforce strategies one step further.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

NobelBiz

FEBRUARY 21, 2023

NobelBiz defines the true omnichannel By leveraging true omnichannel interactions, clients can switch between phone calls, e-mails, SMS, social media, etc., without losing data, answering customer questions, or searching for the history of interactions.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

NobelBiz defines the true omnichannel By leveraging true omnichannel interactions, clients can switch between phone calls, e-mails, SMS, social media, etc., without losing data, answering customer questions, or searching for the history of interactions.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 22, 2023

For example, if you find that many of your customers contact your support teams through social media, you may change your staffing requirements appropriately. Consequently, your call center workforce becomes more efficient and can swiftly adjust to your customers’ demands. How to use Customer data analytics?

Analytics 52

Analytics Contact Center Call Center call center workforce 52