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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Managing Technology: The contemporary contactcenter is an increasingly digital place. The right technology is key to facilitating contactcenter activity and accelerating improvement.
The Customer Experience Analytics gadget displays the overall pulse of customer feedback through industry-standard metrics, such as NPS, CSAT, and CES. please read our datasheets: Unified ContactCenter Express and Unified ContactCenter Enterprise. Innovative AI-Powered Self-Service. Learn More.
This hybrid work arrangement increases the engagement of contactcenter personnel, enhances customer satisfaction, and will continue to do so in 2023. That’s where the role of a cloud contactcentersolution comes in. Some individuals prefer email, text messaging, or live chat.
This hybrid work arrangement increases the engagement of contactcenter personnel, enhances customer satisfaction, and will continue to do so in 2023. That’s where the role of a cloud contactcentersolution comes in. Some individuals prefer email, text messaging, or live chat.
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