Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? Running an efficient, cost-effective call center while delivering outstanding EX and CX is a daunting task.

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NobelBiz

FEBRUARY 21, 2023

That’s where the role of a cloud contact center solution comes in. NobelBiz defines the true omnichannel By leveraging true omnichannel interactions, clients can switch between phone calls, e-mails, SMS, social media, etc., Some individuals prefer email, text messaging, or live chat.

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NobelBiz

FEBRUARY 15, 2023

That’s where the role of a cloud contact center solution comes in. NobelBiz defines the true omnichannel By leveraging true omnichannel interactions, clients can switch between phone calls, e-mails, SMS, social media, etc., Some individuals prefer email, text messaging, or live chat.

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NobelBiz

OCTOBER 17, 2023

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.

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