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Based on a NobelBiz Webinar (CallCenter Talent Acquisition & Hiring for Success) , this article aims to understand what the callcenterworkforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Best Practices ContactCenter Management: Best Practices & Strategies for Peak Performance Share The modern contactcenter is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success.
So, to address this issue, Elite Plumbers decided to invest in an advanced workforce management (WFM) system. All agreed that the system needed to be able to accommodate today’s customer needs as well as future growth plans.
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