call center workforce Contact Center Entertainment 
Horizon CX
APRIL 3, 2023
“A significant amount of time, attention, and money is invested in training a call center workforce to handle calls appropriately and provide outstanding customer service. Do entertain customers on hold. April 2023 The post Improving Contact-Center CX appeared first on Horizon CX.
Verint
FEBRUARY 21, 2018
This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.
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