call center workforce Contact Center Workload forecasts 
Babelforce
MAY 18, 2022
Accurate forecasting optimizes productivity and ensures contact centers have the right number of agents to deal with contact volume. This article will explain call center forecasting fundamentals and how you can increase forecasting accuracy. Workforce management software (WFM).
Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time.
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