call center workforce Customer Care Morale 
NobelBiz
FEBRUARY 21, 2023
Omni-channel platforms are a must-have approach for contact centers preparing for the future of digital communications via a single, universal platform that fits diverse call center requirements, such as skill-based routing or customer care.
NobelBiz
FEBRUARY 15, 2023
Omni-channel platforms are a must-have approach for contact centers preparing for the future of digital communications via a single, universal platform that fits diverse call center requirements, such as skill-based routing or customer care.
JustCall
NOVEMBER 24, 2022
Frontline customer care call center executives can often be exhausted. According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. This leads to higher turnover, less stress, and better morale in the workplace.
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