call center workforce Customer emotions Education 
Win the Customer
DECEMBER 18, 2015
Call centers can be a highly stressful work environment. A number of situations can arise such as, dealing with customers who are not familiar with the product/service and need to be educated from the start, hostile customer complaints or even learning how to use new software feature updates. Active Listening.
Calabrio
MARCH 22, 2025
Standardize your onboarding: Develop a comprehensive onboarding process to ensure new hires are well-prepared to handle customer interactions. Set clear expectations for performance and development, educate agents about both your offerings and your broader vision, and establish open lines of communication in the process.
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