call center workforce, Customer Support and virtual call center

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

call center workforce

Customer Support

virtual call center

Call Center Statistics You Should Know

Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center

Call Center outsourcing Contact Center Finance

Top 10 Technological Contact Center Trends

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. A recent survey, sponsored by Avaya, shows that 80% of customer service organizations identify customer experience as one of their top two goals.

Contact Center

Contact Center Technology Gamification call center workforce

Customer Contact Central

Call Center Statistics You Should Know

Top 10 Technological Contact Center Trends

Stay Connected