call center workforce, Definition and First call resolution

3 Workforce Management Practices to Implement in Your Call Center

Fonolo

MARCH 29, 2022

Perhaps it’s reducing the volume of customer escalations, or improving certain performance metrics like Average Handle Time or First Call Resolution. There’s a lot that goes into running an efficient call center. How to Foster Agent Engagement in a Hybrid Contact Center. Unplanned overtime.

Call Center

Call Center call center workforce Management Average Handle Time

Boost Morale Of Your Call Center Employees With An Incentive Program

JustCall

NOVEMBER 24, 2022

Frontline customer care call center executives can often be exhausted. According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. But, it’s definitely not. Types of customer service incentive ideas you can start.

Morale

Morale Call Center call center workforce Metrics

Customer Contact Central

3 Workforce Management Practices to Implement in Your Call Center

Boost Morale Of Your Call Center Employees With An Incentive Program

Webinars

Stay Connected