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Traditional callcenter environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around callcenter optimization often focus on technology, training, and metrics, but callcenterworkforce optimization also includes the physical elements of your operation.
Go Deeper: Related Resources to Explore The Definitive Guide to CallCenterWorkforce Management Contact Center Forecasting Guide How to Drive CallCenter Employee Engagement Managing Contact Center Processes: Strategizing for Operational Efficiency With empowered agents in the right place, your contact center will go far.
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