call center workforce Education First call resolution 
Outsource Consultants
APRIL 9, 2025
How AI Transforms Philippine Call Centers Supercharging Customer Service AI-powered tools in Philippine call centers have dramatically improved performance metrics, including higher first-call resolution rates. This initiative aims to equip employees with AI skills by the end of 2025.
NobelBiz
FEBRUARY 22, 2023
Consequently, your call center workforce becomes more efficient and can swiftly adjust to your customers’ demands. Assisting your teams in aligning with strategy Call center activities are frequently treated as distinct from other departments.
JustCall
NOVEMBER 24, 2022
Frontline customer care call center executives can often be exhausted. According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. This is a growing concern for several companies and industries.
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