Etech GS

SEPTEMBER 25, 2019

While there are certainly exceptions, millennials are more well-known for valuing corporate social responsibility, flexible work hours, remote work opportunities and work-study benefits. This is especially the case in a call center workforce, where employers often attract younger workers. Why is this important?

Call Center 69

Call Center Management call center workforce Upselling 69

Outsource Consultants

MARCH 27, 2024

Here’s why partnering with a women-owned call center might be the perfect move for your business: Diversity and a Culture of Connection Women make up a significant portion of the call center workforce. This diversity of thought strengthens decision-making and problem-solving within the call center.

Call Center 67

Call Center Government outsourcing call center workforce 67

Verint

AUGUST 17, 2017

The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”. The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement. Don’t Panic!”

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

SharpenCX

JUNE 16, 2020

Read Now: Preparing Your Team for Life’s Complicated Moments: How to Orchestrate a Business Continuity Plan in Your Call Center. Workforce engagement management takes your workforce strategies one step further. And, it acknowledges the power of employee engagement on performance and retention.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? It’s also extremely valuable to create a better agent experience and improve employee engagement.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

JustCall

NOVEMBER 24, 2022

According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. Additionally, call centers have a high turnover rate, which makes these withdrawal statistics even more concerning. So, What Exactly is Employee Engagement?

Morale 52

Morale Call Center call center workforce Metrics 52