NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Dialer 360

SEPTEMBER 14, 2022

Customer satisfaction ratings generally come into the picture during feedback surveys, which are conducted at the end of a call. The customers are given the option to provide a score over call satisfaction. Furthermore, the best idea is to have more experienced agents working during peak call times. Omnichannel Software.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

Verint

APRIL 23, 2018

Pre-conference workshops , user groups, and a broad range of informative breakout sessions offer many opportunities to learn how to leverage Verint solutions more effectively to meet real-world business challenges. Achor will speak on “The Happiness Advantage: Linking Positive Brains to Performance” in his session on Wednesday, May 16.

Best practices 31

Best practices Contact Center Feedback Customer Experience 31

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Entertainment 36

Entertainment Best practices Journey mapping Management 36