NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Outsource Consultants

MARCH 4, 2025

Manila call centers are at the forefront of global customer service operations. At Outsource Consultants, we’ve seen firsthand how Manila call center efficiency can help drive remarkable efficiency gains through strategic improvements. Leaderboard rankings to encourage friendly competition.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Verint

AUGUST 17, 2017

When I probed with a technology question to one of the interviewees, the CEO of a large outsourcer, his response was, “Technology is easy. Not to be overlooked is the fact that there are also several emerging and established solutions that directly address the challenges of the changing contact center workforce.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30