Outsource Consultants

MARCH 4, 2025

From advanced workforce management to cutting-edge technology integration, we’ll cover the essential strategies that drive success in this competitive industry. Advanced Workforce Management Systems Managing a call center workforce effectively is no small feat.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Call Center Quality.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Verint

AUGUST 17, 2017

With that as a starting point, we followed up with a question regarding the changing face of the contact center workforce; specifically, we asked what survey respondents’ expectations were regarding the millennial workforce. I recently recorded a podcast with Verint’s Kelly Koelliker entitled, “Millennial Workforce?

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30