call center workforce Gamification Time management 
Monet Software
APRIL 24, 2020
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Feedback mechanisms to ensure communication is a two-way street.
Playvox
JUNE 22, 2023
Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. Wrap-Up Time The time required by an agent after a conversation is ended to complete work that is directly associated with the contact just completed.
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