Monet Software
NOVEMBER 11, 2020
Do you feel it spreading through your contact center workforce? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . The post The Morale Doctor is In appeared first on Monet Software.
Monet Software
MARCH 10, 2021
The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Will remote agents continue to represent a significant proportion of the call center workforce? The pandemic forced companies to try remote call center agents.
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Tenfold - Contact Center Blog
DECEMBER 28, 2017
This is an effective means to slowing turn around and improving productivity by boasting morale. BI can enable call centers to tie agent performance to specific quantitative and qualitative customer experience outcomes, which incites them to perform better. BI tools help managers see if employees are fully engaged.
Fonolo
MAY 30, 2023
Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. That’s why contact centers are investing in it in droves.
SharpenCX
JULY 1, 2020
Read Now: Boosting Morale for Your Work From Home Call Center With Four Engagement Tactics. What’s one of the key benefits of better managing conflict in your call center workforce? Situations get inflated. As a manager, it’s important to embrace how normal conflict is. Ultimately, Why Should You Care?
Fonolo
FEBRUARY 22, 2022
So, let’s dive into what call center attrition is, what causes it, how to calculate it, and how to use it to inform employee retention strategies. Your All-in-One Guide to Call Center Workforce Optimization. What is Call Center Attrition and Why is it Important? What Causes Call Center Attrition?
Aspect
OCTOBER 15, 2020
The survey revealed some interesting characteristics of call centers in general but more importantly, it gave us a glimpse into some of the traits that define a “ Golden Agent. ” They also serve as role models to newer agents and employees, they boost morale, and provide mentorship and resourcing for staff.
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