Revation Systems

OCTOBER 31, 2017

As an increasing number of consumers turn to their smartphones instead of their laptops, industries such as healthcare must also consider how their employees use technology on-the-go , including mobilizing the health call center workforce in a way that best fits their unique needs.

call center workforce 48

call center workforce Call Center Healthcare virtual call center 48

Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Cisco - Contact Center

FEBRUARY 18, 2020

The Customer Experience Analytics gadget displays the overall pulse of customer feedback through industry-standard metrics, such as NPS, CSAT, and CES.

Contact Center 94

Contact Center Enterprise Self service contact center solutions 94

Cisco - Contact Center

FEBRUARY 19, 2020

This is equally as true in business, as it is in our personal lives. In contrast, experiences that cause negative emotions narrow our focus and often lead to anxious moments that frame strong and lasting attitudes. The Moment of Truth.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82