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Below, you will find interesting statistics pertaining to callcenters, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. CallCenterWorkforce Statistics. Cloud contact centers may be more reliable.
An intuitive conversational IVR, powered by Google Dialogflow improves customer self-service experiences over the phone by easily adding modern speech interfaces to existing self-service options. Innovative AI-Powered Self-Service.
A recent survey, sponsored by Avaya, shows that 80% of customer service organizations identify customer experience as one of their top two goals. Home Agents: Cloud and IP telephony developments have given rise to the virtualcallcenter, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future.
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