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Below, you will find interesting statistics pertaining to callcenters, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. CallCenterWorkforce Statistics. Cloud contact centers may be more reliable.
Intelligent Call-Back: Call-back technology is finally getting the mainstream acceptance it deserves. In fact, 75% of consumers said they would be likely to use it according to a Forrester study, more than any other emerging callcenter technology. Destress After an Unpleasant Call. CallCenter Quality.
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