Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Insite Managed Solutions

MAY 23, 2013

Customer Experience Design: Driven by economic pressures and commoditized services, call centers are using the customer experience landscape to differentiate themselves. A recent survey, sponsored by Avaya, shows that 80% of customer service organizations identify customer experience as one of their top two goals. Nicola Behr.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Cisco - Contact Center

FEBRUARY 18, 2020

Our new AI-powered, cloud-based customer experience solution can be integrated with your contact center via two new agent desktop gadgets. The solution enables contact centers to capture customer feedback utilizing an easy-to-use survey designer.

Contact Center 94

Contact Center Enterprise Self service contact center solutions 94

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 53

Best practices Contact Center Cloud contact Surveys 53