Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them? Coaching & Reprimanding in Private.

call center association 52

call center association Call Center Coaching Morale 52

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Live Calls help you Win the Game Today. Live Calls help you Win the Game Today.

Quality management 52

Quality management Call Center Management Coaching 52

Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Keynote Speaker and Official Forbes Coach. . — Peter Ryan , Ryan Strategic Advisory.

Contact Center 147

Contact Center Coaching call center association Call Center 147

Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. “One of the biggest benefits of remote agents is the ability to hire the best agents, not just those who are local and live within commuting distance of a call center.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Expivia

MAY 9, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Set Call Quality Standards.

Call Center 98

Call Center Education call center association Contact Center 98

Expivia

MAY 13, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Set Call Quality Standards.

Call Center 52

Call Center Education call center association Contact Center 52