Contact Center Pipeline

APRIL 20, 2017

Have you heard about the largest Call Center Association in the NorthEast? You may not be familiar with the NorthEast Contact Center Forum (NECCF), but you should absolutely get this incredible regional organization on your radar!

call center association 100

call center association Call Center Contact Center 100

Fonolo

OCTOBER 27, 2020

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. How Has COVID Changed the Contact Center?

Contact Center 147

Contact Center Coaching call center association Call Center 147

Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them? Keeping Management Office Hours.

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call center association Call Center Coaching Morale 52

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Now what really is a call center? An In-Depth Look.

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Call Center Interactive Voice Response outsourcing Contact Center 62

Expivia

MAY 9, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Set Call Quality Standards.

Call Center 98

Call Center Education call center association Contact Center 98

TeleDirect

APRIL 19, 2019

Inbound call center solutions. Outbound contact center assistance. You might be surprised to learn that many of our valued customers initially contact TeleDirect with only a vague idea of each type of client communication. Every enterprise has its own unique call center demands.

Business Process Outsourcing 84

Business Process Outsourcing call center association Call Center Enterprise 84

Global Response

MARCH 1, 2022

KPIs for call centers: 8 critical metrics to track. When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring.

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Call Center Metrics Average Handle Time Abandon rate 62