Call Center, call center association and contact center solutions

Psychic Income- 7 Ways to Show Respect to Your Call Center Associates

Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them?

call center association

call center association Call Center Morale Coaching

KPIs for call centers: 8 critical metrics to track

Global Response

MARCH 1, 2022

KPIs for call centers: 8 critical metrics to track. When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring.

Call Center

Call Center Metrics Average Handle Time Abandon rate

What is a call center?

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Now what really is a call center? An In-Depth Look.

Call Center

Call Center Interactive Voice Response outsourcing Contact Center

Customer Contact Central

Psychic Income- 7 Ways to Show Respect to Your Call Center Associates

KPIs for call centers: 8 critical metrics to track

What is a call center?

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