Call Center call center association Customer Support 
Fonolo
OCTOBER 27, 2020
When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. . — Peter Ryan , Ryan Strategic Advisory. Thomas Laird , CEO, Expivia.
Global Response
FEBRUARY 13, 2022
What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. But what is a call center? Now what really is a call center?
Anexa BPO
JULY 21, 2020
Call center agents have considerable responsibility in the big picture of running a company. We know by now that a key component of successfully retaining customers is maintaining trust. It broadens a customer support agent’s skillset significantly – particularly when it comes to queries, product issues and complaints.
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