Call Center, Call center experience and Customer emotions

Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions

Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

MAY 8, 2019

Let’s say you chose “feeling valued” as the emotion you have targeted. However, the call center routinely has long waits on the line. If that was the case for your organization, then it’s clear to evoke feelings that customers are valued will mean redesigning the call center experience.

Construction

Construction Customer emotions Consulting Consulting

Customer Contact Central

Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Stay Connected