Callminer

JULY 30, 2020

In many cases, those complaints first reach the ears of a call center rep. That’s why patience, empathy, and active listening skills are among the most important skills every call center rep should have. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Callminer

JANUARY 18, 2021

Use call recordings and ongoing training to nurture emotional competence among agents. Diffusing tense conversations and satisfying the chronically unsatisfiable are but two of the emotionally charged skills of every great call center agent. Encourage agents to cheer up callers with more flexible scripting.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. What is call center training?

Call Center 96

Call Center Gamification Coaching Contact Center 96

Zingtree

JUNE 16, 2015

We hope to see you in Vegas this week for the 16th Annual Call Center Conference & Expo. Soaking up all of the information and connecting with call center professionals to better improve our Agent Scripting App and better help us help you with customer interactions.

Call Center 48

Call Center call center professionals Scripts 48

VirtualPBX

MAY 16, 2024

Be Natural and Intentional Outbound calls offer the opportunity to connect with customers and prospects. Outbound call center agents should be skilled at genuinely matching the tone and emotion of the situation for a real, engaging conversation.

Telemarketing 105

Telemarketing virtual call center call center professionals Technical Support 105

Call Experts

MARCH 3, 2022

Creating a business phone script can support your employees and customers. Learn all of our tips for crafting the perfect script for your needs! Making a business phone script can seem like a complicated or intimidating thing to do. What Is a Business Phone Script? How a Business Phone Script Supports Your Organization.

Scripts 52

Scripts Call flow call center professionals Contact Center 52

JustCall

JUNE 2, 2021

While that may sound excessive, there is no denying that the call center skills of your agents can either make or break your business. Common customer queries are handled by call center professionals that are trained to carry out the act. Why are Right Call Center Skills Important? Communication.

Call Center 52

Call Center call center professionals call center software Scripts 52