Talkdesk

SEPTEMBER 22, 2015

Here at Talkdesk, we make cloud-based call center software designed to facilitate positive customer service interactions to help your business retain and grow your customer base. Adrian Swinscoe wrote a post this week for Forbes magazine detailing the reasons why companies should request feedback, even negative, from customers.

call center software 64

call center software Call Center Feedback Customer Service 64

CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. To be successful, businesses need a high-quality call center service that is reliable, easy to navigate and able to keep up with ever-changing customer experience expectations.

Call Center 52

Call Center Metrics call center software virtual call center 52

ChaseData

FEBRUARY 28, 2020

If you’ve opened a business magazine or browsed an industry blog in the last few years, you have undoubtedly seen big businesses touting the benefits of taking their operations into the cloud. For a smaller operation, this can be both confusing and intimidating.

Call Center 52

Call Center call center software 52

Talkdesk

SEPTEMBER 15, 2015

That’s why we created our intuitive cloud-based call center software. Customer Experience Magazine ran an article by Felicity Wade-Palmer on the importance of customer reviews, with a specific eye to the travel and hospitality sector. At Talkdesk, we appreciate the simple pleasures. No muss, no fuss. September 4, 2015.

B2C 45

B2C call center software Call Center Customer Service 45

Talkdesk

JULY 24, 2017

This article originally appeared in Opentalk Magazine. . Are we seeing any corresponding shifts in the call center industry? . The call center industry is a $22B market filled with legacy players. To read more of Opentalk magazine, click the button below. Let’s start from the beginning. Absolutely.

Call Center 57

Call Center call center software Enterprise Marketing 57

JustCall

AUGUST 16, 2022

Mesa, Arizona, was rated #7 on Forbes’ ranking of “America’s Least dangerous Cities” in 2011 and was also named to the “25 Best Places to Retirement in 2015” by the same magazine. JustCall is a call center software and conversation intelligence platform for your customer service and sales teams.

voip 10

voip CRM call center software Accountability 10

CSM Magazine

OCTOBER 7, 2024

Modern contact centers offer the ability to scale and adapt, helping businesses efficiently manage changing demands while keeping costs and resources in check. Enhanced Security and Compliance Protecting customer data is crucial for businesses of all sizes.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response virtual call center 52

CSM Magazine

MAY 6, 2019

That is your call center experience. In other words, your call center support is very important. Hire the Right Call Center Outsourcing Partner. Hire the Right Call Center Outsourcing Partner. When hiring a call center outsourcing partner, you want to look for a company that: Is the right size.

Multi-channel support 40

Multi-channel support Customer Service outsourcing Call Logging 40

CSM Magazine

OCTOBER 28, 2022

One of the most efficient and simple ways of capturing customer feedback is to implement the power of contact center technology. This is highly specialized software that can automate all of your customer interactions.

Feedback 52

Feedback call center software Surveys Chatbots 52

CSM Magazine

FEBRUARY 5, 2021

Call center software , CRM software, and email flow automation tools provide the infrastructure needed to provide high quality, proactive customer support. Using tools that help your team as they support your customers is essential. Create a Follow-Up Flow. The days and weeks following purchase are a sensitive time.

Customer Service 52

Customer Service call center software Feedback SaaS 52

CSM Magazine

MARCH 27, 2020

The evolution happened like this: In the 60s, we got call centers. In the 80s, those call centers got expensive, so we automated them and moved them overseas. In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support.

Customer Support 52

Customer Support Self service Upselling Feedback 52

Hodusoft

JULY 3, 2023

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. What’s the “standard” AHT for a call center?

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Average Handle Time Abandon rate Call Center Interactive Voice Response 52