Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. More often than not, the call center operations of several MSPs lack the necessary resources and sophistication that can take customer service to the next level.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52

Hodusoft

JULY 16, 2020

Recently, HoduSoft responded to the clients’ request to explain how the omnichannel contact center can deliver a seamless user experience. Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement. The event took place on Jun 25, 2020, 5 PM – 5:45 PM (IST).

Contact center software 52

Contact center software voip call center software Contact Center 52

Talkdesk

MAY 13, 2015

In an effort to share more helpful information with our customers and prospects, we recently launched live biweekly webinars. They are hosted by our call center software product experts and customer success managers and provide information about how to setup Talkdesk, optimize its configuration and troubleshoot like a pro.

call center software 40

call center software Call Center Management 40

NICE inContact

SEPTEMBER 17, 2019

I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. The webinar will also help clarify newer options like CCaaS (Contact Center as a Service) and why their popularity has taken off.

Call Center 55

Call Center Contact Center Cloud contact call center software 55

Fonolo

APRIL 10, 2019

Well, it would be great to look at how companies were paying for the whole “customer service” apparatus and see which share is going to CRM companies versus call center companies. Why is it hard to figure out the spending split between CRM and call center software? Hard Question: How is “Share of Spend” Changing?

CRM 98

CRM Contact Center Contact center software Call Center 98

SharpenCX

FEBRUARY 25, 2020

Stress is a reality in the workplace, especially in call centers. Call centers are the front lines. As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching.

Call Center 76

Call Center Morale Metrics Abandon rate 76

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

Call Center 52

Call Center Interactive Voice Response call center software Contact Center 52

Cisco - Contact Center

SEPTEMBER 3, 2020

Join our Future of Work Webinar. Attend our webinar and receive the Forrester Research paper “CX professionals must collaborate with customer service leaders”. We look forward to seeing you at our Future of Work webinar on September 10 th ! Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020.

Contact Center 71

Contact Center contact center solutions Analytics Surveys 71

Talkdesk

JUNE 27, 2016

Many call centers implement rigorous training programs as part of the onboarding process for newly hired agents. Once agents are able to start picking up calls, supervisors often engage in live coaching sessions where they actively advise agents during phone calls. Other times, agents might need to escalate the call.

Coaching 41

Coaching Call Center call center software call center solutions 41

Cisco - Contact Center

SEPTEMBER 11, 2020

Join Our Webinar. Join our webinar to hear my discussion with industry experts from Google Cloud and Quantiphi on how we’re partnering together to transform the contact center through artificial intelligence. We look forward to seeing you at our webinar. Find out more about Webex Contact Center AI solutions.

Contact Center 65

Contact Center Abandon Call contact center solutions Self service 65

Cisco - Contact Center

MAY 13, 2020

Join our Webinar. In the webinar we will discuss: How to gain an end-to-end view of your customers’ journey. Register for our 45-minute webinar today. Visit our Cisco Contact Center solutions website. Join Our Webinar on the Future of Customer Experience: Five Predictions. Find out more about Selligent.

Customer Experience 68

Customer Experience Contact Center contact center solutions Analytics 68

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.

call center workforce 52

call center workforce Call Center Management Gamification 52

Noble Systems

SEPTEMBER 29, 2020

WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. Want to learn more?

Management 86

Management Gamification Quality management Schedule adherence 86

Hodusoft

APRIL 27, 2022

Omnichannel Contact Center: A Beginner’s Guide to Scale Up. Earlier, call centers had limited resources making it difficult for tech support to handle every query. Today the concept of the omnichannel contact center has transformed the scenario. This meets customer needs and reduces call volumes at the same time.

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months. Why you need guardrails for your contact center. Going Cloud?

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

NICE inContact

SEPTEMBER 18, 2019

To some, AI in the Contact Center , conjures up images of chat bots or AI call center agents. While many contact centers are experimenting with chat bots, many also see the vision of infusing their entire call center with AI. Why AI in the Contact Center. Planning for AI in the Contact Center.

Contact Center 54

Contact Center call center software Call Center Customer Experience 54

Talkdesk

SEPTEMBER 22, 2015

Here at Talkdesk, we make cloud-based call center software designed to facilitate positive customer service interactions to help your business retain and grow your customer base. Tune in to one of our webinars or test out our call center software with a free 14-day trial. Happy trails!

call center software 64

call center software Call Center Feedback Customer Service 64

Talkdesk

OCTOBER 20, 2016

Some roles are particularly important to foster a positive company culture, and customer service agents in your call center are one of these critical roles. Your call center is the front line of your business and often the only people who will interact with paying customers. Make this the goal.

Call Center 40

Call Center Morale call center software First call resolution 40

NICE inContact

SEPTEMBER 5, 2019

It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations. Which contact center software applications are the best suited for AI? Is AI to be used simply to lower cost and increase efficiency?

Customer Care 55

Customer Care Contact center software call center software Benchmark 55

Talkdesk

SEPTEMBER 2, 2015

To that end, we host a Customer Spotlight webinar series to explore advances in this field. Shamia began the webinar by tracing the evolution of customer service up to its current state, in which customers demand effortless service in real-time. The call center agent is able to hear the tone in the caller’s voice.

Best practices 68

Best practices Customer Service Surveys call center software 68

NICE inContact

AUGUST 1, 2019

But it may have been five years or more since you last evaluated technology options or vendors for call center software. So much has changed. Where do you start and how do you manage the process?

Contact center software 55

Contact center software Contact Center Enterprise Cloud contact 55

Hodusoft

JUNE 15, 2020

A live webinar is going to take place that will explain how omnichannel can enhance your customer engagement and improve customer experience. . If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. Who should attend the Webinar?

Contact center software 52

Contact center software Contact Center voip call center software 52

Talkdesk

AUGUST 1, 2017

From the very first inception of Talkdesk, there was always a basic idea that drove the direction of our product: other offerings in the call center space were complicated and Talkdesk had to be different. Our call center software was created with the intention of being a solution to all that red tape.

call center software 42

call center software Call Center Construction Contact Center 42

SharpenCX

JUNE 29, 2021

As a manager, you know the training game in your call center. Customer service agents need both soft skills and hard technical skills to keep up with the future of the workforce and deliver the best customer experience in your call center. First, what’s changing in call centers today?

Customer Service 67

Customer Service Coaching Call Center call center software 67

aircall

FEBRUARY 24, 2021

For example, if one of your sales teams generates $10 million in revenue and the cost of operating your call center is $2 million annually, your sales team’s efficiency would be 500%: ($10 million ÷ $2 million)*100 = 500%. You can even set up a fully-functional virtual call center and manage it remotely. Andreï Sochala.

Sales 62

Sales Technology call center software CRM 62

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features. Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40

NobelBiz

SEPTEMBER 19, 2023

Think about it: when a call drops, it’s not just about reconnecting and getting back to the conversation. It’s about potentially losing vital information, extending call times, and frustrating both your customers and your hard-working agents. What is a Dropped Call? A high call abandonment rate is 10% or more.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. It’s safe to say that call centers don’t need to worry about productivity or retention among home-based workers.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Hodusoft

OCTOBER 26, 2021

Whereas, the HoduCC call center software has advanced auto dialers and features to automate processes and enable efficient operations. The call center software can also seamlessly integrate with CRMs (Customer Relationship Management) and leading SMS applications. . HoduConf- Audio Conferencing Software.

voip 52

voip Contact center software call center software Government 52

Noble Systems

MAY 20, 2021

Management can then quickly see the actionable calls to determine if agents need more training or need access to certain types of content, or if they’re having a specific type of problems in the call center, or with product or services they may be selling. Why are all these calls happening?

Technology 98

Technology Interactive Voice Response Analytics Contact Center 98

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82

Talkdesk

DECEMBER 10, 2015

We focus our teams on specific personas – the specific profiles of all people that expect to have their day-to-day work enhanced by Talkdesk’s cloud-based call center software solution. Whether the customer is a supervisor, administrator or call center agent , they have a product manager focused on them and their everyday tasks.

Management 40

Management call center software Engineering Call Center 40

NICE inContact

SEPTEMBER 27, 2019

You’re looking for call center software that’s trusted, that’s flexible, and that can easily integrate with existing technology. CRM is just one part of our powerful digital customer service software which can help delight your customers and lead to a demonstrable ROI.

CRM 55

CRM call center software Contact Center Call Center 55

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Call Center call center software Consulting 52

Cisco - Contact Center

FEBRUARY 19, 2021

Introducing the All New Webex Contact Center: The Technology Enabling the Future of CX [Webinar]. Webex Contact Center webpage. Cisco to Acquire IMImobile to Embed Omnichannel Engagement Into Customer Experience as a Service [Press Release – December 2020]. The Future of Customer Experience Begins Now [Blog].

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Cisco - Contact Center

NOVEMBER 17, 2020

This will undoubtedly lead to more traffic to your call center. As a result, many contact centers leaders are finding ways to handle that traffic efficiently using Artificial Intelligence -powered capabilities such as self-service voice and chat bots, and context-driven, real-time website intercept features.

Customer Experience 66

Customer Experience Contact Center Government contact center solutions 66