Zingtree

MARCH 22, 2018

Knowledge management is one of the most important business functions in any industry – for call centers, in particular, having an effective knowledge base isn’t just a nice-to-have, it’s necessary. – Lowering the Time to Competency for new employees. – Increased Employee Engagement. .

Call Center 58

Call Center Management Average Handle Time Call Logging 58

aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 81

Sales Call Logging CRM Metrics 81

3CLogic

APRIL 10, 2024

CTI stands for Computer Telephony Integration and enables organizations to embed call center capabilities within existing Customer Relationship Management (CRM) or Service Management Platforms. The CTI’s screen pop is visible within the agent’s ServiceNow workspace and facilitates both inbound and outbound call handling.

Management 64

Management Call Logging CRM Call flow 64

InGenius

OCTOBER 19, 2017

Ongoing Gallup data on employee engagement shows that organizations with highly engaged workforces deliver 147% higher earnings per share and consistently outperform their competitors. Let your call center agents focus on customers, not technology. Do you know what their biggest frustrations are?

Contact Center 48

Contact Center Call Logging Call Center CRM 48

Verint

DECEMBER 15, 2017

In 2018, the contact center industry will be all about automation. contact center industry, and likely the global contact center industry. Anyone can have a bad day, and only analyzing a small percentage of all calls further adds to the possibility of inaccurate scoring.

Quality management 29

Quality management Call Logging Management Employee engagement 29

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Top 8 Alternatives to Avoxi – Choose the Best Call Center Software for Your Business. Cloudtalk is a cloud-based call center software designed for customer support and sales teams. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

MAY 19, 2017

Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.

Sales 48

Sales Call Logging CRM Metrics 48