Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. According to Contact Center Pipeline agent attrition is a top challenge.

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

JustCall

APRIL 26, 2022

So, owing to the ongoing and imminent developments, it’s almost imperative for call centers to do away from conventional practices and adopt a more dynamic approach that’s relevant to the now. This is where AI call center solutions come into the picture. The Paradigm Shift: How AI Has Changed Call Centers Forever?

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

NobelBiz

FEBRUARY 7, 2022

If you want a deep dive into empathy training for agents and why it is so important in terms of managing the call and the customer contact. Check out our podcast episode on “ Call Center Empathy Training – How to Do It Right “. Contact centers collect post-call feedback regularly.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Customer Relationship Metrics

JANUARY 11, 2017

The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. As the study progressed and agent-level feedback was collected by “Contact Center A”, the results for this metric were dramatic.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67