Callminer

OCTOBER 3, 2019

There are many characteristics that successful call center representatives share, some being more important than others. Additionally, there are some characteristics that will be more important based on the needs and functions of a particular call center, although many traits are universal to all who work in a call center setting.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

Fonolo

MAY 5, 2020

They’re typically pretty pleased to be able to offer call-backs to their customers, and we’re delighted when they see drastic reductions in abandon rate and improvements in customer satisfaction. Handpicked related content: How to Eliminate Hold Time in Your Call Center. What was their problem?

Abandon rate 62

Abandon rate Caller satisfaction Banking Customer centricity 62

NobelBiz

FEBRUARY 7, 2022

If you want a deep dive into empathy training for agents and why it is so important in terms of managing the call and the customer contact. Check out our podcast episode on “ Call Center Empathy Training – How to Do It Right “. Contact centers collect post-call feedback regularly.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52