Call Center CCNG Consulting 
CCNG
MARCH 21, 2025
If you work in a call centerespecially if you lead a call centeryou might want to stop reading now, because Im about to bum you out. Being a call center agent sucks and it is managements fault. No, the real kicker is that the very structure of contact center work is engineeredalmost comicallyto induce maximum misery.
CCNG
MARCH 23, 2022
?Those working in the call center industry find themselves in an interesting situation. Most organizations support customers in multiple generations, each with their own preferred way of obtaining assistance - from traditional voice calls, to chat, and even self service options.
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CCNG
FEBRUARY 22, 2021
David Reed talks with members about Business Continuity Planning sharing insights from his time running Orlando call centers with Walt Disney World r prior to Y2K. Business continuity is not just applicable for call centers, but for any organization / any type of business.
CCNG
APRIL 19, 2023
Gwen Foster Oglesby has more than fifteen years of experience managing the call center teams of various companies including Aetna, HSBC and JCPenny.
CCNG
OCTOBER 6, 2020
As a consultant Kerry Meyer is a CCNG Academy member helping members by sharing experience and knowledge in contact center and customer care. I knew then that the investment I made towards becoming a good virtual leader had paid off.
CX Global Media
JULY 11, 2019
The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers. David Hadobas CEO, CCNG. David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid.
Fonolo
MARCH 6, 2019
The Contact Center Network Group supports a vital part of the customer service industry: Call centers. CCNG does just that. Follow along as they provide webinars, events, and resources that will up your contact center game this year.
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