Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

NICE inContact

SEPTEMBER 17, 2019

I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. The webinar will also help clarify newer options like CCaaS (Contact Center as a Service) and why their popularity has taken off.

Call Center 55

Call Center Contact Center Cloud contact call center software 55

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Fonolo

JUNE 12, 2019

Are you prepared for unpredicted spikes in call volume? Call-backs are an insurance policy for your call center: When call volume spikes, your call center can avoid disaster and handle the unexpected traffic with ease. We talk about: Managing Spikes in Call Volume. Lower Abandonment Rates.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

Liveops

MARCH 15, 2021

Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Hodusoft

APRIL 27, 2022

Omnichannel Contact Center: A Beginner’s Guide to Scale Up. Earlier, call centers had limited resources making it difficult for tech support to handle every query. Today the concept of the omnichannel contact center has transformed the scenario. Why does your company need an Omnichannel Contact Center?

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

JUNE 25, 2024

What is a Debt Collection Call Center ? A debt collection call center is a specialized service facility that focuses on contacting individuals or businesses with outstanding debts. In this article, we’ll explore the ins and outs of Debt Collection call centers and their services.

Call Center 52

Call Center Contact Center Accountability CRM 52

NICE inContact

OCTOBER 22, 2018

Watch the full webinar to gain insight from these pioneering companies. The post Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel appeared first on NICE inContact Blog.

contact center solutions 48

contact center solutions Cloud contact Contact Center Technology 48

Talkdesk

FEBRUARY 26, 2018

To discuss some of the benefits of these cloud-based vs. on-prem contact centers, Talkdesk hosted contact center industry expert Sheila McGee-Smith for a webinar. Here’s a quick overview of what she covered: 5 Reasons to Ditch Your On-Prem Call Center in 2018.

Call Center 40

Call Center Cloud contact Contact Center Technology 40

Fonolo

APRIL 10, 2019

Well, it would be great to look at how companies were paying for the whole “customer service” apparatus and see which share is going to CRM companies versus call center companies. Why is it hard to figure out the spending split between CRM and call center software? That’s because cloud applications can evolve faster.

CRM 98

CRM Contact Center Contact center software Call Center 98

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Integrate Tools.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NICE inContact

AUGUST 1, 2019

But it may have been five years or more since you last evaluated technology options or vendors for call center software. Watch Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center now. So much has changed. Where do you start and how do you manage the process?

Contact center software 55

Contact center software Contact Center Enterprise Cloud contact 55

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Integrate Tools.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Fonolo

OCTOBER 24, 2019

Are you prepared for unpredicted spikes in call volume? Call-backs are an insurance policy for your call center: When call volume spikes, your call center can avoid disaster and handle the unexpected traffic with ease. We talk about: Managing Spikes in Call Volume. Lower Abandonment Rates.

Abandon rate 75

Abandon rate Call Center Contact Center Education 75

Talkdesk

MAY 11, 2020

It’s no secret that many contact center agents are having more difficult and sensitive calls now. On the call center floor, when agents are having a bad day they can vent to colleagues. are no stranger to tough calls. Curious to see how AI can help your contact center through a time of crisis?

Coaching 88

Coaching Contact Center Morale Analytics 88

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Flexible Cloud, Premises, and Hybrid Deployment Options. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.

Contact Center 95

Contact Center Enterprise contact center solutions Cloud contact 95

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

3CLogic

JUNE 14, 2018

Tune into an under-the-hood demonstration of how to build a native call center in ServiceNow in this on-demand webcast. He’s implemented 3CLogic's cloud contact center solution for enterprise clients for the past 5 years and is a leading technical expert on the integration for ServiceNow. Watch the recording now.

Interactive Voice Response 40

Interactive Voice Response Call Center Construction contact center solutions 40

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. The post Transitioning to the Cloud? And if you did attend, you’ll probably want to hear them again!

Best practices 59

Best practices Cloud contact Contact Center Technology 59

Unymira

APRIL 22, 2020

After our webinar with Fred Stacey , General Manager of Cloud Contact Center Search, Outsource Consultants , I wanted to pick his brain for additional insights into the future of customer service, particularly as it relates to the intersection of CX and technology.

Cloud contact 52

Cloud contact outsourcing Contact Center Consulting 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Fonolo

APRIL 18, 2019

Call center executives are constantly under pressure to find cost-savings. Learn how by registering to watch this live one-hour webinar. You’ll hear from Kaarina Kvaavik, co-CEO of Language I/O, Andrea Paragona from Constant Contact, and Shai Berger, CEO of Fonolo. The answer? A sneak peak at a selection of the slides!

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Also, see “ AI is Not Reducing Call Center Agent Employment.”. The easiest way to solve hold-time frustration is to offer callers a call-back option. It’s been a while since we did a report round-up post.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

NICE inContact

JULY 17, 2019

Stream our recent webinar , in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success. Relying on mobile call center agents presents unique obstacles and call for unique solutions. Moving your virtual company contact center operations to the cloud has never been easier.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

NobelBiz

SEPTEMBER 19, 2023

Think about it: when a call drops, it’s not just about reconnecting and getting back to the conversation. It’s about potentially losing vital information, extending call times, and frustrating both your customers and your hard-working agents. What is a Dropped Call? A high call abandonment rate is 10% or more.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.

Customer Service 10

Customer Service Cloud contact Contact Center Enterprise 10

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.

Customer Service 54

Customer Service Cloud contact Contact Center Enterprise 54

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. The post Is Your Contact Center “In the Zone”? Learn More.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. Blog #3 Seeing is Believing!

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

NICE inContact

AUGUST 20, 2019

This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

JUNE 11, 2024

Call blending is a dynamic call center strategy that merges inbound and outbound call operations into a seamless workflow. By allowing agents to handle both types of calls, call blending maximizes resource utilization and improves overall efficiency. Related Article AI-Based Call Center: How Do They Work?

Interactive Voice Response 52

Interactive Voice Response Customer Service Chatbots Call Center 52