Myra Golden Media

NOVEMBER 20, 2019

A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. The particular course that was pivotal to these calls was your “How to De-escalate” section.” Start looking for her name on the seminars you are offered and sign up.

Coaching 185

Coaching Customer Care Customer Support Feedback 185

CX Global Media

OCTOBER 15, 2018

Most often, contact center senior leaders promote their best agents to be supervisors without equipping them (more than 50% fail) with vital new leadership skills focused on the six core competencies they must develop. How to Build a Contact Center Dream Team. FREE Training – How Do Your Call Center Supervisors Measure Up?

Contact Center 269

Contact Center Morale Call Center Metrics 269

Myra Golden Media

JULY 31, 2019

“In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. I have had the pleasure and the privilege of attending several seminars given by Myra Golden.

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

Myra Golden Media

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. The particular course that was pivotal to these calls was your “How to De-escalate” section.” with a focus on de-escalation).

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. What is call center training?

Call Center 96

Call Center Gamification Coaching Contact Center 96

Call Center Weekly

DECEMBER 19, 2017

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output". a disruptive AI technology that enhances sales and NPS performance by accelerating employee skill development with data-driven micro-learning and predictive coaching & recognition.

Technology 136

Technology Customer Experience Entertainment Coaching 136

Taylor Reach Group

MAY 14, 2020

You’ll be the “great boss example” they cite in future training seminars. Regular coaching and one-on-ones should still happen. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Taylor Reach Group

MARCH 20, 2020

Provide free or subsidized lifestyle coaching, counseling, or self-management programs. Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. As a manager, you know the training game in your call center. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work.

Customer Service 67

Customer Service Coaching Call Center call center software 67

JustCall

DECEMBER 1, 2022

Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. Work from home call centers must deal very cautiously with employees who prefer to work from home. Work from home call centers must deal very cautiously with employees who prefer to work from home.

Call Center 52

Call Center Management Agent burnout Scripts 52

Robert Davis

AUGUST 11, 2020

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. For Supervisors: Coaching Your Work-From-Home Agents for Maximum Results.

Contact Center 62

Contact Center Coaching Accountability Time management 62

JustCall

MAY 14, 2024

Here, we have discussed strategies for reducing training time for your contact center agents. What is call center training? Call center training is the process of training your agents to communicate effectively with potential or existing customers. It streamlines your agent training.

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

Calltools

OCTOBER 14, 2020

Call centers face a lot of competition from companies around the world. Leveraging the benefits of live call monitoring, however, could help you surpass your previous KPIs. What Is Live Call Monitoring? Call barging that lets managers interrupt calls to talk to the agent and customer.

Call Center 52

Call Center Scripts Coaching Sales 52

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. This tool, increasingly integral to modern call centers, not only optimizes outreach but also crafts a streamlined experience for both agents and clients.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98