Call Center Weekly

SEPTEMBER 13, 2018

If the communication link between them and the Workforce team is not in place – the efforts will result in burying the call center in call traffic with no one to answer the phone. Debra Bentson has spent most of her career in Contact Centers with an emphasis on building and leading Workforce Management teams.

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

CCNG

FEBRUARY 1, 2023

While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

Call Center Weekly

NOVEMBER 9, 2017

a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association, and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences.

Contact Center 149

Contact Center contact center associations Banking Education 149

Call Center Weekly

APRIL 25, 2018

a Canadian training company that helps contact centers improve their sales and customer retention results. A contact center expert, Mike serves on the advisory council of the Greater Toronto Area Contact Center Association and was Master of Ceremonies for five of their Annual Conferences.

contact center associations 43

contact center associations Customer retention Contact Center Sales 43

Call Center Weekly

MARCH 1, 2018

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. Connect: LinkedIn | Twitter | Website.

Contact Center 136

Contact Center contact center associations Coaching Feedback 136

NICE inContact

MAY 1, 2019

Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 million customer experiences every day!

Management 16

Management Business Process Outsourcing contact center associations contact center solutions 16

Contact Center Geek

APRIL 4, 2018

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. Connect: LinkedIn | Twitter | Website.

contact center associations 54

contact center associations Education Contact Center Call Center 54