Call Center Weekly

MARCH 1, 2018

I asked my team members for feedback, consulted with other successful leaders, and read everything I could on the subject of making meetings more effective. Ask for feedback! Matt Beckwith is proud to be a Contact Center Geek. When I first became a supervisor, I vowed to change that. Talk to your team members.

Contact Center 136

Contact Center contact center associations Coaching Feedback 136

Contact Center Geek

JANUARY 14, 2016

A fellow Nor Cal Contact Center Association steering committee member recently recommended the book "The Effortless Experience" by Matthew Dixon, Nick Toman and Rick DeLisi. If you work in a call center, or provide service to customers, this is a must read. I loved it. The evolution in measuring service?

Contact Center 48

Contact Center Management Call Center contact center associations 48

The Northridge Group

JULY 6, 2022

Thus, it comes as no surprise that we are seeing it trickle down to healthcare contact center associates, causing them to leave their jobs, with both payers and providers, at increasing rates since the onset of the pandemic. Contact Centers in Crisis. Empowering Contact Center Associates.

contact center associations 128

contact center associations Contact Center Healthcare Call Center 128

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? And I’ve talked to a number of contact center leaders.

Contact Center 52

Contact Center Banking contact center associations Technology 52