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Workforce Management's Impact on Customer Service

Call Center Weekly

When callers negotiate the IVR and determine that human intervention is what they need, the distance between the IVR and the agent is significantly influenced by the efficacy of the Workforce Management team. Business people and marketing teams can craft amazing campaigns that result in strong responses and take rates.

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From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? One of the most successful pest management companies in the US.