CCNG

FEBRUARY 1, 2023

While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

Call Center Weekly

MARCH 1, 2018

Last month we added a random bullet point that read, “the first person to tell Matt that they like the number 11 wins a free lunch". Matt Beckwith is proud to be a Contact Center Geek. Matt also serves as a steering committee member for the Northern California Contact Center Association.

Contact Center 136

Contact Center contact center associations Coaching Feedback 136

Contact Center Geek

APRIL 4, 2018

Has working in customer service made a positive affect in your personal life? Treating customers well, and treating employees that service customers well, has always made me a happier and healthier person. Matt Beckwith is proud to be a Contact Center Geek. The short answer is: absolutely!

contact center associations 54

contact center associations Education Contact Center Call Center 54

Contact Center Geek

SEPTEMBER 16, 2018

When I was a lead in a contact center, I actually liked the messy ones – they challenged and helped me learn how to de-escalate their situation, solve their problem, and earn their trust. Dr. Debra Bentson has spent most of her career in Contact Centers with an emphasis on building and leading Workforce Management teams.

Customer Experience 61

Customer Experience contact center associations Contact Center Call Center 61

Contact Center Geek

JANUARY 14, 2016

A fellow Nor Cal Contact Center Association steering committee member recently recommended the book "The Effortless Experience" by Matthew Dixon, Nick Toman and Rick DeLisi. If you work in a call center, or provide service to customers, this is a must read. I loved it. The evolution in measuring service?

Contact Center 48

Contact Center Management Call Center contact center associations 48

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? That you called them, they helped you, and you were done.

Contact Center 52

Contact Center Banking contact center associations Technology 52