Call Center contact center solutions White Paper 
Contact Center Pipeline
OCTOBER 8, 2020
Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.
TechSee
MARCH 19, 2018
Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. The post Computer Vision in the Call Center – The New CX Frontier appeared first on Techsee.
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Talkdesk
DECEMBER 10, 2020
Provide the right recommendation to stakeholders Once you’ve identified your preferred cloud contact center solution, it’s time to share your CX business case to get all stakeholders on board. Get started by downloading the free kit: The post How to build a cloud contact center business case appeared first on Talkdesk.
Cisco - Contact Center
FEBRUARY 1, 2021
Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. All-Star Acceleration — Experts Look at What’s Next for Contact Center Technology [Blog] featuring Cisco Contact Center executive leadership perspectives.
VocalCom
JUNE 16, 2020
One of the key takeaways of 2020 CallMiner Churn survey is that contact center performance drives both loyalty and churn, with 90% of consumers saying they are likely to stay loyal after a positive call center experience, while nearly three quarters (73.7%) were likely to switch after a negative call center experience.
Cisco - Contact Center
FEBRUARY 21, 2020
To learn more about how to create a customer-centric organization read our white paper . To learn more about Cisco Contact Center solutions, visit our website. . Join our 30-minute on-demand webinar today. To learn more about Webex Experience Management, click here. Learn More.
VocalCom
JUNE 22, 2020
To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.
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