NobelBiz

DECEMBER 3, 2024

Forecasting in call centers helps today’s contact centers achieve high efficiency and customer satisfaction while keeping running costs low. Call centers predict future call volumes and other metrics so demand can be better met and good service levels can be maintained with optimized resources.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Playvox

MAY 25, 2023

Related Article: The Role of Real-Time Data in Workforce Management What Is Contact Center Omnichannel Forecasting? An omnichannel contact center is a customer experience strategy for delivering a seamless experience across multiple channels and social interactions. How Does This Impact Omnichannel Forecasting?

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55