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Focus on Well-Being: The Benefits of Wireless Audio

Contact Center Pipeline

Companies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount of worker “churn.” The health and well-being of contact center personnel is therefore a high priority.

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Unleashing Agent Retention in Contact Centers: Top Experts Reveal Secrets

CX Global Media

The fifth step ( Step 1 , Step 2 , Step 3 , Step 4 ) in the contact center agent journey is about agent retention. Retaining contact center agents has always been a significant focus area in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents.

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How to provide an effortless customer experience

TechSee

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Being reactive, not proactive – anticipating a problem before it becomes a crisis is the key to happier customers, lower customer effort and reduced contact center volumes.

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7 Ways to Thrive Working from Home as a Call Center Agent

Quality Contact Solutions

Many call centers have transitioned to a? As a result, call center leaders appreciate the change as much as their team members do. Actively Engage in Remote Meetings: Call center leaders understand the importance of bridging the gap from an in-office to a remote setting. working from home model.

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Guest Blog: Moving Past The Fairy Tale – 5 Examples of Great Service

ShepHyken

To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

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12 Steps to Set Up Your Call Center Floor Right

Expivia

Setting up your call center floor is no small feat. You need to think about the operation of your contact center and take everything into account to create a productive and welcoming environment for your employees. If they’re uncomfortable working on your call center floor, their work will reflect that.

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What Users Request Most in a Headset

Contact Center Pipeline

Sennheiser has been in the business of creating high-performance audio for more than 70 years, and is one of the world’s leading manufacturers of headphones, microphones, audioconferencing solutions, and wireless transmission systems.

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