CX Global Media

OCTOBER 22, 2018

Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Consolidated – CCBCC ( REGISTER NOW ) to learn about steps you can take to find your way and add life to your culture making your contact center a desired destination. Seminar Leaders.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Myra Golden Media

NOVEMBER 20, 2019

The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up.

Coaching 185

Coaching Customer Care Customer Support Feedback 185

Myra Golden Media

JULY 31, 2019

The particular course that was pivotal to these calls was your “How to De-escalate” section.”. Anna Hoang, Customer Support Specialist I, Vertafore. “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up.

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

Myra Golden Media

MARCH 18, 2020

One night I stood less than two feet away from an angry customer who slapped my co-worker during a Blue-light Special. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions.

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Quality Contact Solutions

DECEMBER 31, 1969

Are you considering outsourcing your inhouse customer care? So, how do you Successfully Outsource your Inhouse Customer Care? Define the call center outsourcing project scope. Define your call center outsourcing deliverables. Create a call center outsourcing implementation plan.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Taylor Reach Group

NOVEMBER 30, 2018

it also reduces time to speak with industry peers, to attend conferences or seminars. Mission Statements focus on “providing world class customer service”, but the contact center receives no budget to deliver this.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

JustCall

DECEMBER 1, 2022

Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. Work from home call centers must deal very cautiously with employees who prefer to work from home. Work from home call centers must deal very cautiously with employees who prefer to work from home.

Call Center 52

Call Center Management Agent burnout Scripts 52